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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Configuration and Setup: This section of the exam covers information found in the company settings, distinguishing and understanding the administration of declarative configuration of the user interface. For a particular scenario, this topic of the exam covers demonstrating the proper setup and maintenance of users.
Topic 2	Sales and Marketing Applications: In a given scenario, this section of the exam covers the identification of capabilities and implications of the sales processes. Also, other topics in this section relate to using the appropriate sales productivity features after utilizing opportunity tools.
Topic 3	Workflow Process Automation: This section of the exam covers the identification of the right automation solution based on the capabilities of the tool. It also covers explaining capabilities and use cases for Flow as well as use cases for the approval process.

Salesforce-Certified-Administrator (Salesforce Certified Administrator) Certification Exam is a highly recognized certification program for professionals who want to demonstrate their expertise in Salesforce administration. Salesforce Certified Administrator certification exam is designed to validate the skills and knowledge required to configure, manage, and maintain Salesforce applications. It is a globally recognized certification that reflects the proficiency of an individual in the area of Salesforce administration.

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Salesforce Certified Administrator Sample Questions (Q77-Q82):

NEW QUESTION # 77
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?

A. Enable Contacts to multiple Accounts.
B. Use a partner community to track the Contacts.
C. Create a new Contact record for each agency.
D. Create a Junction object to track many-to-many relationship.

Answer: A

NEW QUESTION # 78
Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?

A. Related lookup filters
B. Picklist value sets
C. Fields and relationships
D. Record Type

Answer: D

NEW QUESTION # 79
Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are workingon.
How should the administrator improve on the current implementation?

A. Review which status choices are needed for each record type and create support processes for each that is necessary.
B. Edit the status choices directly on the record type.
C. Reduce the number of case status values to five.
D. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.

Answer: A

Explanation:
Explanation
Support processes allow you to define different status values for differentrecord types on cases.
References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5

NEW QUESTION # 80
The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers

A. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
B. Themes apply to salesforce classic and to the salesforce mobile app.
C. Chatter external users see the built-in Lightning theme only.
D. Only one theme can be active at a time, and a theme applies to the entire org.

Answer: C,D

Explanation:
Explanation
Themes are a way to customize the look andfeel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightningtheme only and cannot see custom themes.
References:https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5

NEW QUESTION # 81
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?

A. Web-to-Case
B. Omni-Channel
C. Email-to-Case
D. SMS Response

Answer: A

NEW QUESTION # 82
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